Patient Engagement

Engagement Features

💬

Multilingual Outreach

SMS, WhatsApp, email, and in-app notifications in multiple languages including English, French, and Arabic, among others — automatically matched to patient language preference.

🔔

Smart Reminder Workflows

Adaptive reminder sequences that escalate frequency and channel based on non-response — clinically tested to maximize completion rates.

📖

Patient Education Content

Condition-specific educational modules — explaining diagnoses, treatment options, and care pathways in plain language, building health literacy and survey compliance.

🤝

Shared Decision-Making

Interactive decision aids that present treatment options, benefits, and risks in patient-friendly formats — enabling truly informed consent and improved satisfaction.

📱

Patient Portal

A secure web and mobile portal where patients view their own outcomes over time, access educational resources, and communicate with their care team.

Standalone or integrated with your patient apps.

🎯

Behavioral Nudges

Activating patients and reinforcing patient adherence to treatment and to the continuum of care.

The Patient Experience

What Patients See on ViHA

The ViHA patient portal is a mobile-first experience that puts the entire care journey in the patient's hands — from automated assessments to educational content, checklists, and real-time progress tracking.

ViHA patient portal — educational content checklist

📋

Automated PROMs Assessments

Receive questionnaires automatically — via Email, WhatsApp, SMS, or unique QR code — at exactly the right pathway timepoint. No app download or login required for each assessment.

📚

Condition-Specific Education

Structured educational checklists covering pre-op preparation, prehabilitation, nutrition and BMI, psychological readiness, smoking cessation, home preparation, and realistic recovery expectations — with estimated reading times per module.

📈

Real-Time Progress Tracking

Patients see how their scores change between visits on a clear visual dashboard — including overall change percentage and milestone completion status across the full pathway.

📷

Image Upload and Remote Monitoring

Patients upload wound photos or clinical documents directly from their phone. Remote patient monitoring alerts notify the clinical team of flagged submissions in real time.

⌚

Wearable and CGM Integration

Link Garmin, Apple Watch, Samsung, Fitbit, WHOOP, and CGM devices (continuous glucose monitors) to automatically enrich the patient's clinical profile with activity, sleep, glucose, and biometric data — passively and continuously.